Shenzhen Airport won the best airport in the world!
On March 1, the International Airports Association (ACI) released the 2020 global airport service quality (ASQ) project award list. Shenzhen Baoan International Airport stood out from 40 airports of the same level, and together with 8 other airports was awarded the best airport with a passenger throughput of more than 40 million in the world.
It is understood that in 2020, a total of 348 airports around the world will participate in the selection of the ASQ project. This project is a satisfaction survey project carried out by the International Airports Association on the quality of passenger service, and is the highest honor that airport operators can obtain.
Accelerate the digital transformation and continue to build a benchmark for smart airports, which has become a highlight of the development of Shenzhen Baoan International Airport. In recent years, the airport has accelerated the creation of a full-process self-service and "paperless" flight environment. The domestic self-service check-in accounted for the highest proportion of more than 80%, and all domestic security check channels have achieved self-service security verification. Statistics show that nearly half of domestic passengers departing from Shenzhen Bao’an International Airport have started to use the self-service baggage check-in service and have realized the whole-process tracking of checked baggage. The "Shenzhen Airport" WeChat Mini Program has more than 60 online service functions, covering four major travel scenarios: departure, arrival, transfer, and airport pickup.
Shenzhen Baoan International Airport revolved around the diverse needs of passengers and launched a series of humanized service measures to create an airport service brand centered on passengers and service-oriented. The airport has launched a series of boutique services such as "full-process caring service", "luggage ambassador", "smiling service", and "convenience service". Among them, "full-process caring service" and other items have become brands and have won numerous awards in domestic industry competitions. In addition, Shenzhen Bao'an International Airport has completed its commercial upgrade. Last year, more than 20 well-known brands and catering merchants were newly introduced. The service results of "same city, same quality, same price" have been further consolidated and expanded.